Frequently Asked Questions

Everything you need to know about your NEUVILLE experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may incur a small restocking fee.

How do I track my shipment?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are the materials used in NEUVILLE products sustainable?

Yes, we prioritize ethical sourcing and use organic cotton, recycled polyesters, and eco-friendly dyes across 80% of our current seasonal collection.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my NEUVILLE garments?

To preserve the quality of your items, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner tag of every piece.